Biogrowi is now Rootsum! Welcome to our new website.

  1. Application and approval of terms and conditions

    1. The ordering and sale of products via www.rootsum.com takes place from the registered office of Biogroei Bvba, located at Tiensesteenweg 341 - V1, 3010 Leuven, Belgium, with VAT number BE 0650.847.036, hereinafter referred to as the 'seller.' Rootsum.com wil hereinafter be referred to as "the website."
    2. Under "Buyer," we refer to any natural or legal person who purchases one or more product(s) via the website www.rootsum.com, as well as any natural or legal person who places an order by phone, in writing, or by email, whether or not after visiting our website or webshop.
    3. These sales conditions apply to all sales offered on and made via the webshop www.rootsum.com or other agreements concluded via the webshop.
    4. By placing an order via the webshop, the buyer declares that they have read the sales conditions and accepts them.
    5. If, by a judicial ruling, one or more articles of these conditions are declared invalid, the remaining provisions of these sales conditions remain fully in force.

  2. Conclusion of the agreement

    1. A sales agreement between the seller and the buyer is only concluded after the seller explicitly accepts the order of the (potential) buyer, notifying the buyer of this via a confirmation email. The receipt of the confirmation email by the buyer is the moment the agreement is concluded.
    2. If, after the seller’s confirmation email, a product is found to be unavailable according to the shipping policy mentioned on the website due to production issues or other problems, the seller reserves the right to ship the order with a one-week delay without owing any compensation to the buyer.
    3. If, after the seller’s confirmation email, a product remains unavailable due to force majeure, production issues, or other problems for an extended period (more than 2 weeks), the buyer can cancel the order, and the seller must refund the paid amount, but without owing any additional compensation.

  3. Prices

    1. The prices of the products are indicated in euros, including VAT. If shipping costs are charged, this will be separately stated at the checkout after you enter your address and choose to have the product shipped.
    2. The seller reserves the right to change prices at any time. However, products are billed based on the rates that apply at the time the order is accepted.
    3. The seller cannot be held liable for (typographical) errors in their offers, where the buyer reasonably should have assumed that such errors were present.
    4. The price owed is the one stated in the confirmation email.
    5. The seller reserves the right to modify the owed price after the agreement is concluded, for example, due to changes in shipping costs, new taxes, or (typographical) errors.
    6. If the price is increased, the buyer has the right to cancel the agreement without any costs or liability for damages from the seller.
    7. The products remain the property of the seller until the price has been paid in full and definitively.

  4. Payment

    1. There are two payment options available for ordering products via the webshop: bank transfer and electronic payment options. When using these payment methods, the buyer must also respect the conditions set by the relevant payment system administrators. The seller is not a party in the relationship between the buyer and the payment system administrator.
    2. If you pay electronically, the amount is immediately credited to our account. If you pay by bank transfer, please note that it may take several days, which could delay the shipping of your order to the following week. For specific information, see 'Shipping.'
    3. The seller commits to ensuring the security of the webshop’s users to the best of their ability, but cannot be held liable for any damage caused by insecure, incorrect, or negligent use of the webshop by the buyer, nor for any damage caused by third parties who misuse the website or payment system, except in cases of gross negligence or intent by the seller, their employees, or agents.
    4. The seller complies with the rules concerning the reimbursement of amounts paid by the consumer in accordance with the Law of April 6, 2010, on Market Practices and Consumer Protection.

  5. Delivery

    1. The products will be sent to the shipping address provided at the time of the order (home address or another address). The buyer is responsible for correctly entering the delivery address. If delivery does not occur due to incorrect address details, the seller cannot be held responsible.
    2. The products will be shipped according to the shipping policy listed on the website. This allows the buyer to know when the order will arrive. For more specific information, please refer to 'Shipping and Pickup.' If a product is out of stock, shipping will be postponed to the following week. The buyer will be notified of this.
    3. The buyer is responsible for ensuring they can accept the delivery of live products that are shipped as packages. Shipments in envelopes can be delivered to the mailbox and should be removed as soon as possible by the buyer. Products that are picked up late from the post office or mailbox, and have suffered quality loss, cannot be held against the seller. The buyer is solely responsible for this.
    4. If products cannot be shipped due to postal strikes or other cases of force majeure, the shipments will be postponed to the following week, without any compensation claims against the seller.
    5. If the ordered goods are not delivered within 14 days, an additional period may be agreed upon between the buyer and the seller. If no additional period is agreed upon, the agreement will be automatically dissolved, and the seller will refund the received payment.
    6. The buyer bears the risk of shipping. In the event of loss, damage, or late delivery by the shipping courier, the seller cannot be held responsible. The buyer cannot claim compensation from the seller for this.

  6. Privacy

    1. Your personal data is stored by the seller and kept in a file to allow the seller to carry out your transaction correctly. Once this data is stored, your future transactions will proceed more quickly.
    2. The seller complies with the Belgian law of December 8, 1992, on the processing of personal data, amended by the law of December 11, 1998, which takes into account the European directive of October 24, 1995.

      This law stipulates that the person or company collecting data must have the consent of the person whose data is being processed, that the data must be relevant, accurate, and correct, and that they must be collected for specific, clear, and lawful purposes. The person whose data is collected must have access to the data and the right to modify the information that pertains to them.
    3. The seller commits to not sharing any personal information with other organizations, whether for commercial purposes or not.

  7. Right of withdrawal

    1. The right of withdrawal only applies to purchases made via the webshop by natural or legal persons who acquire or use these products exclusively for non-professional purposes.
    2. The right of withdrawal does not apply to our live products due to their short lifespan. For other products, the right of withdrawal does apply. Customers who wish to exercise their right of withdrawal must contact Biogroei Bvba within 14 days of delivery and return the product in its original packaging to Biogroei Bvba, Tiensesteenweg 341 V-1, 3010 Leuven, Belgium, within the same period. The return shipping is at the buyer's expense.
    3. The buyer is only responsible for any depreciation of the goods resulting from their use, which goes beyond what is necessary to establish the nature, characteristics, and functioning of the goods.
    4. No later than 30 days after accepting the return, the seller will refund any amounts paid, excluding the direct costs of returning the goods.

  8. Limitation of Liability

    1. The goods are considered accepted unless the buyer submits a complaint within 12 hours of receiving the goods via email, of course, before the goods are used.
    2. Between the time of delivery and the time of use, the buyer is obliged to store the goods under proper conditions so that no damage is caused to the delivered goods.
    3. Biogroei Bvba is not liable for damage caused by bumblebees and biological control agents, whether to persons, animals, or crops, whether owned by the buyer or not. Biogroei Bvba is also not liable for persons who are hypersensitive to bee, bumblebee, or wasp stings.
    4. Since the result of pollination and pest control may depend on numerous factors unrelated to the pollination or control, Biogroei Bvba cannot guarantee the final result. The risk of insufficient pollination or pest control is entirely the responsibility of the buyer. The buyer cannot claim compensation from Biogroei Bvba for this.

  9. Applicable Law

    1. The sale to which these terms and conditions apply is governed by Belgian law.
    2. Both parties agree to attempt to resolve any disputes arising from this agreement amicably. Should they fail, only the Belgian courts of the judicial district of Leuven shall have jurisdiction.